KEEPKEEP support
This page answers the questions people ask most about KEEP: how to save, where your items live, how to delete or export everything, what the AI does and how to reach us. Nothing here needs an account, because KEEP does not use one.
Coming soon to iPhone
Quick answers
If your question is not here, use the support form or open Settings, then Help, in the app. Because the iPhone app is still in development, App Store contact details will be added when it is released.
Frequently asked questions
How do I save a link?
Copy the link in Instagram, TikTok, X or Safari, open KEEP, tap + and paste it. Then tap why you want it. KEEP has no share-sheet extension yet, so you copy first.
What does Just Keep do?
It saves the item to your Inbox without choosing a reason. You can pick a reason later with one tap, or let the item go.
Do I need an account?
No. KEEP creates a random device ID. There is no email or password, so items are tied to this device and may not open on another one.
How do I delete my data?
Open Me, then Settings, then AI & Privacy and tap Delete all data. It removes everything linked to your device, including analysis and uploaded files, and cannot be undone.
How do I export my saves?
In the same Your data screen, tap Export my Keeps. You get your items as a JSON file.
Is the AI always right?
No. It can be wrong, and everything it found can be edited. It never picks the reason you saved something; that choice is yours.
Is KEEP free, and can I restore purchases?
Every feature is free in the current version. Purchase is not active yet, so there is nothing to restore. If paid features arrive, billing will go through your Apple ID.
How do I change the language?
KEEP supports English and Russian. It follows the system language, and you can switch in Settings.
Will KEEP send me reminders?
Only if you allow notifications. The app asks once and says it will use only useful context. Reminders are tied to items you set up, such as a date or a weekend.
How do I contact support?
Use the support form on the web or in the app (Settings, Help). Add an email if you want a reply. Data deletion requests can go through the same form.